Overview

We are committed to ensuring customer satisfaction with all purchases made from our store. This Return Policy outlines the conditions under which customers can return products and receive a refund or exchange. By making a purchase from our store, you agree to comply with the terms detailed below.

Eligibility for Returns

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Products that show signs of wear, damage, or alteration will not be accepted for return. Certain items, such as gift cards or promotional items, may not be eligible for return.

Timeframe for Returns

Customers have 30 days from the date of delivery to request a return or exchange. If 30 days have passed since your purchase, we cannot offer a refund or exchange. It is your responsibility to ensure that returned products are shipped back to us within this period.

Return Process

To initiate a return, please contact our customer service team with your order details and reason for the return. Once your request is approved, we will provide you with return shipping instructions. Please note that customers are responsible for all return shipping costs unless the item is defective or damaged upon arrival.

Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please be aware that shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team to arrange the exchange process. We may require photos or additional information to assess the issue.

Non-Returnable Items

Certain products cannot be returned or exchanged. These include:

• Items that have been used or altered
• Products that are not in their original packaging
• Gift cards, promotional items, or final sale products

Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, first check your bank account or credit card statement. If the refund is still not reflected, contact your bank or credit card company as processing times may vary. If you have completed these steps and still have not received your refund, please contact our customer service team for further assistance.

Return Shipping Costs

Customers are responsible for paying shipping costs when returning an item unless the product is defective or incorrect. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from your refund amount unless otherwise stated.

Changes to This Policy

We reserve the right to modify or update this Return Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy regularly to stay informed.