Introduction

At our mountain bike e-commerce store, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, purchase products, or interact with us in any way.

Information We Collect

We collect both personal and non-personal information to offer the best possible service. The types of data we collect include:

• Personal Information: When you purchase a product, sign up for an account, or contact us, we collect personal details such as your name, email address, shipping and billing addresses, payment information, and contact number. This data is essential to process your orders, manage your account, and provide customer support.

• Non-Personal Information: We also collect non-identifiable data such as your IP address, browser type, device type, and browsing history. This information helps us analyze website traffic, optimize user experience, and improve our services.

How We Use Your Information

We use the information collected for several purposes:

• Order Processing: Your personal information is used to process transactions, ship orders, and manage returns.

• Customer Support: We use your contact information to respond to inquiries, handle complaints, and provide product or service-related support.

• Marketing and Promotions: We may send promotional emails and newsletters to inform you about new products, special offers, and updates. You can opt out of marketing communications at any time.

• Improving Website Experience: Non-personal data helps us understand user behavior, assess website performance, and implement changes to enhance functionality and navigation.

• Fraud Prevention: We use your information to identify and prevent fraudulent activities and unauthorized transactions, ensuring the security of your data and our services.

Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to improve user experience. Cookies help us personalize your shopping experience, track your cart, and remember your preferences. You may choose to disable cookies through your browser settings, but this may limit certain features on our website.

We also use third-party services such as Google Analytics to gather data on how visitors use our site. This information helps us improve the site’s functionality, design, and performance.

Data Sharing and Disclosure

We respect your privacy and will never sell your personal information to third parties. However, we may share your data with trusted service providers to fulfill orders and enhance your shopping experience. These third parties include:

• Payment Processors: Secure payment gateways process your transactions.

• Shipping Providers: Shipping companies handle the delivery of your purchases.

• IT and Security Providers: We use secure platforms and providers to host our website, protect against breaches, and store data safely.

These service providers are required to comply with strict confidentiality agreements and may only use your information for the purposes for which it was provided.

Data Security

We take the security of your personal information very seriously. We use industry-standard encryption protocols, such as SSL (Secure Socket Layer), to protect your data during transmission. Access to your data is restricted to authorized personnel only, and we implement physical, electronic, and managerial safeguards to prevent unauthorized access, disclosure, or alteration of your information.

While we strive to protect your information, no method of data transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information, but we do everything within our capacity to keep it protected.

Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you.

• Rectification: You can ask us to correct any inaccurate or incomplete information.

• Deletion: You can request the deletion of your personal data, except when we are required by law to retain it.

• Data Portability: You can request that your data be transferred to another service provider.

• Objection: You have the right to object to the processing of your data for marketing purposes.

To exercise any of these rights, please contact us through the methods listed in the Contact Us section of this policy.

Retention of Data

We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected or as required by applicable law. Once your data is no longer needed, we will securely delete or anonymize it.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child under 13 has provided us with personal data, please contact us, and we will take steps to delete the information as soon as possible.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and we encourage you to review this policy periodically. Your continued use of the website after the changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact our support team. We are here to assist you.